Stoked craftsman working on a square stainless steel tub

Contact Us

Stoked Assist™ is our commitment to always be within reach. Whether it’s choosing the right spa, getting set up or years down the track, we’re here with the support, answers and care you need. It’s ongoing reassurance, built into the way we do business.

Below is a quick summary of the three key components of the Stoked Assist process.

Contact the team

A: Find your ideal tub

Once you’ve had a good look at our full range of Pools, Spas, Hot Tubs and Baths, you’ll probably want to speak to our sales team about choosing the right tub for your outdoor space and lifestyle.

Book a Discovery Call

Email

[email protected]

Phone

1300 942 015

1. Choose

Select the best Stoked tub for you

2. Chat

Explore your options with our team

3. Order

Confirm and pay the deposit for your desired tub

B: Leave it to us

As soon as your order is in the system, our team will begin work on your tub and keep track of progress through the Stoked Assist™ process. Our end to end approach means there’s always a real human looking after your tub as it makes its way to your place.

4. Build

Our tubs are handmade and you’ll be notified of current lead times

5. Deliver

We’ll liaise closely with you around how and where you’d like your tub to be delivered.

6. Install

Positioning our tubs is simple, but if you require assistance, simply give us a call

C: Going above and beyond

After your first soak, we're just a phone call away if needed. If you have any questions or require assistance, our tech support team are always here to help. In the unlikely event of a problem with the Stainless Steel components of your tub, our 50 year warranty will keep you covered.